Refund policy

We have a 14-day return policy, which means you have 14 days from the date you received the item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at sandra@studio-wall.se. Please note that returns must be sent to the following address: Ulricehamns Tapetfabrik, Hillaredsvägen 2, 523 38 Ulricehamn, Sweden.

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at sandra@studio-wall.se.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), custom products (for example, special orders or personalized items), and personal care products (for example, beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.

14-Day Right of Withdrawal in the EU If goods are delivered within the EU, you have the right to cancel or return your order within 14 days, without giving any reason, notwithstanding the above. As stated above, the item must be in the same condition as you received it, unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you once we have received and inspected the return, and let you know whether the refund has been approved or not. If approved, the refund will be processed automatically to the original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process the return before it appears in your account. If more than 15 business days have passed since we approved your return, please contact us at sandra@studio-wall.se.